Returns Policy

1 Introduction

1.1   This Returns Policy forms part of the Terms & Conditions of Sale and applies to the sale of all products (Products) advertised on our website (www.geekesque.co.uk) by Geekesque Limited (Company Number 10856970 )(VAT Registration 272 9712 79) of Geekesque Ltd, 51 Chapel Ash, Wolverhampton WV3 0UF. In this Policy, “us”, “we” and “our” refer to Geekesque and references to “you” and “your” is to you, the purchaser of any Products.
1.2   Nothing in these terms limits or restricts your rights as a consumer which cannot be excluded by law.  For more information about your statutory rights, please visit the UK Government's website (www.direct.gov.uk) or contact Consumer Direct (08454 04 05 06), the Government funded consumer advice service.
1.3   If you require further information or are not satisfied with how we have handled the cancellation, return or refund for any Products, please contact our customer service team by email at services@geekesque.co.uk or by post at Geekesque Ltd, 51 Chapel Ash, Wolverhampton WV3 0UF

2 Cancellations

2.1   You may cancel any order (without reason) within 14 days, in which case you shall be responsible for the delivery costs for returning the Products.  The 14 day period starts on the date of purchase.
2.2   You are responsible for demonstrating cancellation.  Please email: To: services@geekesque.co.uk with the following details:

  • Customer name
  • Order No
  • Ordered on
  • Customer address
  • Products being returned
  • Reason for cancelling

4 Returns - Policy

3.1  We aim to always provide high quality Products that are free of defects.  On occasion however, Products may need to be returned.  We aim to resolve your query promptly and with minimal inconvenience.
3.2   If you receive Products which do not match those that you ordered, have defects or were damaged during delivery, you must notify us within 14 calendar days and we accept returns within 30 days of delivery (unless otherwise noted on the product page.
3.3   We will need to know your order number, the specific Products to be returned, and the reason for return.  We will provide you with a returns authorisation number and information to assist with processing your request.
3.4   You will have the option to have the Products replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Products.
3.5   We will not accept returns for Product(s) that have been used, damaged, worn or soiled.

4 Returns - Delivery

4.1   All Product(s) must be returned in their original condition, including boxes, tags, booklets and labels (disturbed only as necessary for inspection equivalent to that in a physical store). 
4.2   You must take care to pack return Products securely, include the returns form and obtain proof of postage / delivery. 
4.3   You are responsible for the Products until we sign upon delivery to us, so we recommend you select insurance cover with postage.
4.4   You shall be liable for any loss in value of any Products, if the loss is the result of your use or unnecessary handling, or damage during return delivery.

5   REFUNDS

5.1   Any refunds will be made through the payment method used by you when purchasing the Product(s). We will not make refunds to a third party.
5.2   We are responsible for paying shipment costs only for faulty or damaged Product(s) so long as you use standard Royal Mail services. We regret that additional costs such as express delivery may not always be refunded.
5.3   We may deduct from any refund loss in value of the Products resulting from your use or unnecessary handling of the Products.
5.4   Any refunds will be issued without undue delay after receipt of the returned Products (or evidence that the Products were returned or that no Products were delivered).